Dispatch time

At launch time we usually aim to dispatch packages within 6 business days.

You will receive an automated email with tracking within 24 hours of goods leaving our warehouse. Please do not chase up the tracking until 7 business days after your order is placed.
Please note 'premium express shipping' relates to the shipping method and not to the packing/ dispatch time.
UPS is being used to ensure that the parcel moves through the postal system quickly, reliably and effectively. 

Transit time (after dispatch)

Standard Post

Parcels with standard postage travel on a tracked and /or signed for service.
UK post is targeted at 3-4 business days transit time.
International post time is targeted at 7-9 business days.
In extreme rare cases items can take up to 21 days.
Royal Mail will not treat a parcel as ‘lost’ until 21 days have passed.
At this point we would be able to launch an investigation and would provide a refund to the customer on any parcel which was proved to be un-delivered.

Express Courier

Parcels with express shipping travel on a UPS express service (or similar courier.)
Transit time is targeted at 3 business days.
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