Dispatch time:
At launch time we usually aim to dispatch packages within 6 business days.

 

You will receive an automated email with tracking within 24 hours of goods leaving our warehouse. Please do not chase up the tracking until 7 business days after your order is placed.
Please note 'DHL premium express shipping' relates to the shipping method and not to the packing/ dispatch time.
DHL express is being used to ensure that the parcel moves through the postal system quickly, reliably and effectively. 


 
Transit time (after dispatch):

Standard Post:
Parcels with standard postage travel on a tracked and /or signed for service.
UK post is targeted at 3-4 business days transit time.
International post time is targeted at 7-9 business days.
 
In extreme rare cases items can take up to 21 days.
Royal Mail will not treat a parcel as ‘lost’ until 21 days have passed.
At this point we would be able to launch an investigation and would provide a refund to the customer on any parcel which was proved to be un-delivered.

Express Courier:
Parcels with express shipping travel on a DHL express service.
Transit time is targeted at 2-3 business days.
 
 
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