Customers with shipping addresses outside the UK are responsible for all applicable duties, VAT and import taxes. These are not included in the cost of shipping.
Apolina goods are made in India, but they are shipped from United Kingdom. Apolina is a UK registered company, but our products are not of UK origin. This means that Apolina goods do not qualify for preferential duty on the basis of India origin or on the basis of UK origin.
Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
Apolina has no control over these amounts and will not be held liable.
Refusal to pay duties or refusal to accept a package does not mean the package will be returned safely to Apolina. No refund will be issued, and we can not be held liable.
The refusal process will attract a significant fee for us to receive the goods back into UK. This will always be deducted from any return value the customer may be entitled to in the event refused shipments do eventually come back to our warehouse.
Apolina will not be held liable for fees relating to any customers refusal to pay Duties/ VAT and associated costs.
