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Cancelling and amending
Due to the large volume of orders we receive at launch time, we are unable to cancel or amend orders and prevent them being dispatched from our shipping partner. 
Please take great care when placing your orders – each order is a commitment to buy and cannot be changed.
You can return your order once you receive it, according to the procedure outlined in the ‘Returns’ section below.
 
Combining orders
We cannot combine shipping for separate orders.
Please ensure you checkout all items you want to purchase together in one single transaction to get the best value shipping cost. 
Please take great care when placing your orders – each order is a commitment to buy and cannot be changed.
 

Language
Please fill in your address in English if at all possible. If it is written in an alternative language our shipping team will translate or we will contact you if needed.

* Please do not write the entire address in the 1st line field of the address form. This confuses our system and orders like this need manual attention so they are processed more slowly. Thank you.


Changes to delivery address
If you notice an inaccuracy (typo) in your delivery address, please contact customer service immediately.
Addresses can usually be amended within 1hr 30 minutes of placing the order.

Please note a significant change of destination is not permitted due to fraud protections. Please take care when entering your postal address.


Contact customer service at: customerservice@apolina-kids.com

 
Right to cancel
We reserve the right to cancel any orders without notice, if we believe that goods are not being purchased for personal use. 
 
Maximum orders
Maximum orders apply due to weights/ shipping costs. As a rough guide, maximum order weight would be exceeded over 10 items.
 
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