We are aware that many International Postal Services are still suffering disruption with their normal deliveries.
We have, therefore, decided to continue with our use of DHL shipping for non UK customers.
We are subsidising the cost of this DHL courier service but appreciate that the cost is still more expensive than our previous economy (Royal Mail) shipping rates. We believe, however, that the courier service gives the additional assurance of timely delivery through its use of a well-developed tracking facility. The service provides accurate and frequent information on the location of customers goods throughout the delivery cycle which standard postal delivery services do not offer.
For our International customers we believe that delivery by courier is the only sensible option at this time.
We appreciate your support and understanding on this issue, and hope that the 'Express' (DHL) shipping option will provide peace of mind for all.
'EXPRESS' COURIER TARIFS
Europe - £14
USA & Canada - £18
East Asia - £20
Australia & New Zealand - £22
Rest of World - £22
STANDARD POSTAL TARIFS
UK - Standard £4
UK - Standard Mid weight £4.50 (weight triggered- approx 3-5 items excluding small accessories)
UK - Standard Heavyweight £5 (weight triggered- over 6 items excluding small accessories)
Europe - Standard £7
Europe - Standard Heavyweight £10 (weight triggered- over 4 items)
Customers with delivery addresses outside of the UK are responsible for their own applicable Duties, VAT and import taxes. These are not included in the cost of shipping. Apolina is not liable for customers import charges.
Please understand, we have no control over these costs. They are set and collected by each receiving countries government and vary widely depending on your location. You can usually find details of the import tax on your local government website.
Refusal to pay duties or refusal to accept a package is not an acceptable way to return unwanted goods. Refusal of parcels does not mean the package will be returned safely to Apolina, in some cases the goods will be destroyed.
We can not be held liable for refunding customers in this case. If we do receive a refused parcel back at our warehouse we will always deduct reimportation tax from any refund owed. We will also deduct the associated costs from our fulfilment company who charge to receive and unpack the parcel, steam and fold goods and return items back into warehouse stock.
We have a separate shipping charge for our homeware products due to the size of parcels. All orders will come via DHL premium express courier.
UK-£6 / Europe- £15 / International - £22
Unfortunately, we are unable to mark packages as "gift" or "no commercial value".
Apolina goods are made in India, but they are shipped from United Kingdom. Apolina is a UK registered company, but our products are not of UK origin. This means that Apolina goods do not qualify for preferential duty on the basis of India origin or on the basis of UK origin.
Maximum weight per order applies (Roughly 10 items).